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  • What do I need to do before, during, and after my treatment?
    Before your treatment: - Prepare your space: Ensure you have a space of about 6 x 10 feet in a quiet, private area. - Towel: Prepare a large towel to use as a headrest. - Relax: Take a warm bath or shower to relax your muscles. After your treatment: - Your therapist will give you time and privacy to get dressed. - Your therapist will ask for your feedback to ensure your satisfaction before leaving. - Your therapist will pack up in a few minutes and leave.
  • What is the "Cancellation Policy" for mobile services?
    - More than 24 hours notice: 100% refund - Between 24 and 4 hours notice: 50% refund - Within 4 hours of the appointment: No refund
  • Prices and service hours?
    All prices shown on the booking page are valid within Arlington. Based on your location and the duration of the treatment you request via the form, we will email you a final price. This price is non-negotiable and includes all fees. Treatments are available from 9 am to 8:30 pm, 7 days a week.
  • Does treatment time include set up and pack down?
    No, your therapist will arrive 10-15 minutes early to set up, ensuring you get the full duration of your treatment.
  • When and where is Waha available?
    Waha is available in Arlington, Concord, Lexington, Belmont, Cambridge, and downtown Boston. You can book treatments from 9 am to 8:30 pm, 365 days a year.
  • Any add-ons with mobile service?
    Add-ons are available and free, including face and head massage, CBD salve, muscle scraping, massage gun, kinesiology tape, and cupping.
  • How much will my treatment cost?
    Treatment costs vary depending on the type and duration, and the city. All prices are inclusive of transportation with no hidden fees.
  • Can I request more than one therapist?
    Yes, indicate this in the request form, and we will try to accommodate your preference from our available team members.
  • How long will my treatment last?
    Treatments can last 60, 75, or 90 minutes. You can select the duration when booking. Extensions during the appointment are subject to therapist availability.
  • Can the treatment be modified to my disability?
    Yes, please note any specific requirements in your request. Always seek medical advice from a doctor regarding the suitability of massage therapy.
  • Can I extend my treatment?
    If the therapist is available, you can extend your treatment time during the appointment. Additional charges will apply.
  • When will my practitioner arrive?
    Your practitioner will arrive 15 minutes before your scheduled booking time. They will ask you a few simple questions and complete a consultation form to tailor your treatment.
  • What do I need to provide for the treatment?
    Have a bath towel ready. Your practitioner will bring everything else, including a table, music, oil, add-ons, sheets, and a blanket.
  • What is your business hours?
    We are open 7 days 11:00 AM to 8:00 PM.
  • Do you have parking?
    Yes. We have plenty of parking spots behind our building.
  • Is massage expensive?
    Considering a person with 750 hours of specialized health-based training, continuous self-improvement, and years of experience actively dedicates at least an hour in their space to host and attend to you, deeming massage as expensive is inaccurate. When we compare it to services provided by professionals like plumbers, hairdressers, and mechanics, the perception that "massage is expensive" proves to be unfounded, and the requested amount is reasonable. Moreover, due to its preventive nature, massage proves to be much more cost-effective in terms of health expenditures. Beyond that, enhancing our overall enjoyment of life, it is genuinely priceless. Lastly, it's crucial to remember that anything beautiful we do for ourselves is never truly expensive.
  • Do you have any discount for the first visit?
    You will receive a 25% discount on your first visit. To get the discount coupon by email, please subscribe to Waha and join the mailing list.
  • What is the benefit of massage?
    In addition to its well-known benefits, massage offers a deeper advantage by enhancing body awareness, a crucial aspect for preventive health measures. Preserving one's well-being fundamentally requires protective actions. By being mindful of our daily movements and their potential impact on the body, we can actively avoid potential harm and safeguard our health. Moreover, the connection between body and mind is reliant on our ability to feel and understand our body. Life's stresses often lead to physical tightness, negatively affecting this crucial connection. Consequently, unwanted physical and mental issues may arise. Furthermore, developing a heightened body awareness through massage significantly improves performance in sports. This improved connection enhances muscle control and reduces the risk of injuries, ultimately optimizing overall athletic performance.
  • What should I expect from my massage session?
    Regardless of the type of massage you choose, I will begin by discussing your current condition and any specific areas that require attention. Communication is essential to ensure you have a fantastic massage experience, so please share your preferences with me. During your session, you will be fully draped with sheets and a light blanket while lying on the massage table. I maintain a high level of professionalism, ensuring only the area being worked on is undraped. You may disrobe to your comfort level. After your session, I will step out of the room to give you privacy. You will find water, a refreshment towel, and chocolate in your private cabinet. Once you are ready, I will return to discuss your session, share my observations, and discuss how we can improve your next session. We will then proceed with checkout and booking your next appointment. Please note that we require 24 hours' notice for cancellations. Late cancellations will result in the forfeiture of the deposit. If you do not show up for your appointment, you will also lose your deposit.
  • What can I do during the session to enhance my experience?
    To enrich the entire experience, focus on your breath and stay present in the moment. Directing your energy and attention to the areas where I'm providing the massage can significantly contribute to establishing a connection between you and your body. If you prefer, you can also engage in positive thoughts or reminisce about good memories to aid relaxation. Additionally, I encourage you to feel comfortable enough to provide suggestions to tailor the session to your preferences. I'm more than happy to hear your input to make your session perfect.
  • What should I do after my massage session to prolong the effects and maximize the benefits?
    I highly recommend planning your time after the massage to prolong the effects. For a longer-lasting impact, I suggest spending quiet time at home or in any place with minimal distractions. Additionally, practicing body scan exercises by listening to guided audio can be very helpful. That's a great opportunity to build awareness. Taking these steps after the session can contribute to an extended sense of well-being.
  • What is "Waha Code"?
    Practitioner and customer safety is our top priority. Waha’s services are strictly professional. Please treat your therapist with respect. We have a zero-tolerance policy towards suggestive or inappropriate behavior.
  • What is the dress code for the treatment?
    - For Medical & Sports Massage, and Assisted Stretching sessions please bring fitting clothes like sports shorts and a sports bra with you. - In massage sessions with oil, like "Signature", you can undress to a comfortable level.
  • What to do after your treatment.
    Medical / Sports: Rest post-treatment to allow tissues time to adjust and recover. Consider light local exercises or gentle stretching to explore muscle mechanics and find optimal angles. Avoid intense workouts. Any discomfort, which Waha's techniques are designed to minimize, should diminish within 72 hours post-treatment. Signature (Relaxing, Energising): Stay hydrated; drink water regularly rather than waiting until you feel thirsty. Avoid alcohol, caffeine, and tea immediately after treatment. Rest for at least 2 hours post-treatment to allow your body to absorb the therapeutic benefits. Take moments to breathe deeply and pause, which supports your nervous system's response. Practice mindfulness to effectively manage stress and anxiety between treatments.
  • What are add-ons?
    Add-ons are optional extras you can add to enhance your treatment, from requesting specific products or equipment to be used. Here’s a list of all the add-ons we've introduced so far: Cupping: an ancient technique that uses suction cups, creating a gentle vacuum for deeper muscle relaxation. Theragun: targeted percussive therapy for deeper muscle relaxation and tension relief. Hot towel: Adds a touch of luxury and comfort by gently wiping the body after treatment. Kinesiology tape: Offers support to muscles and joints, aiding in injury prevention and enhancing recovery by reducing strain. Muscle scraping: Enhances blood flow and promotes muscle recovery by applying targeted pressure to break down tissue adhesions. Hot stones: warm, smooth stones are placed on key acupressure points to help ease tension. CBD oil: massage oil infused with CBD, applied directly to the skin to help reduce inflammation and boost relaxation. Aromatherapy: spark your senses with aromatic essential oils to relax your mind and uplift your mood. Extra stretch: boost flexibility and release tension with targeted stretching, guided by your pro. Face and head massage: a soothing massage that focuses on the face and head for extra relaxation. Foot massage: a calming reflexology session using acupressure on the feet and lower legs to soothe anxiety and stress.treat your feet. Hand massage: a relaxing 10-minute hand massage, ideal for hands tired of typing.
  • What is the cancellation policy?
    A 24-hour notice is required for all types of treatment cancellations (regular, gift card, membership and package treatments). Please call: +18574100305. If we are unable to answer, leave your information on our voicemail. Cancellations made via email are not accepted. Cancellation or rescheduling less than 24 hours in advance will result in a forfeiture of half of the deposit (or 25% of the session value from the gift card), with the remainder being refunded. Cancellations or rescheduling less than 4 hours in advance, as well as no-show appointments, will result in the forfeiture of the full deposit (50% of the session value from the gift card). For prepaid 30-minute follow-up sessions, cancellations or rescheduling must be done more than 24 hours in advance. Otherwise, the 30-minute session will be counted as used. Appointments made within 24 hours before the sessions cannot be canceled without incurring a charge. Missed appointment fees are not eligible for direct billing or insurance compensation.
  • Do you offer maternity massage for pregnant women?
    Unfortunately we do not provide maternity massage at this moment.
  • Will my therapist speak to me during my treatment?
    Your therapist will initially ask a few questions to understand your treatment goals and preferred pressure. After that, we encourage a quiet environment to maximize the therapeutic benefits of your massage.
  • What qualifications and insurance do the therapists have?
    All Waha massage therapists hold recognized qualifications in massage and are fully insured. We verify their knowledge and skills upon joining and continuously monitor treatment quality through customer feedback.
  • Is there an age limit for Waha’s services?
    Yes. You must be aged 18 or over (the minimum age) to book and receive any of Waha’s services.
  • What happens if I'm running late to my booking?
    If you're running late, please contact Waha at (857) 410-0305 to inform us of your delay. Your therapist will provide as much of the treatment as possible but may not be able to extend the session beyond the scheduled time. Per our cancellation policy, no-show appointments will result in the forfeiture of the full deposit (50% of the session value from the gift card). For prepaid 30-minute follow-up sessions, no-show appointments will be counted as used.
  • What kind of pressure can I expect from my massage?
    The pressure of your massage depends on the type of treatment you’ve booked. Here’s a quick guide: Relaxing series massages: Light, medium, or firm pressure. Medical / Sports series massages: Medium, firm, and locally deep pressure. Please note that we do not offer full body deep tissue massage sessions.
  • Do I need to tip my practitioner?
    Tipping is not required or expected but is appreciated. If you wish to leave a tip, you can add it at checkout. The best way to show appreciation is by referring friends and family and sharing the benefits of massage therapy.
  • What does a Massage Therapist’s license or certification mean?
    A license means that a Massage Therapist has met the state/board requirements to legally practice massage in your city, county, and/or state. To obtain a license, a Massage Therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center.
  • How will I feel after my massage treatment?
    Most people feel very relaxed, and some experience significant relief from long-term aches and pains. You might feel a bit sluggish initially, followed by increased energy, heightened awareness, and productivity that can last for days. After a medical or sports massage, you may feel slightly sore the next day, similar to after a workout. A hot shower or soak in the tub can help ease this soreness. Increase your water intake by a glass or two to keep your tissues hydrated and healthy.
  • Will the massage hurt?
    A light, relaxing massage should not hurt. However, a deep tissue massage may cause some discomfort. If the pain is unbearable, or if you find yourself holding your breath to endure it, ask your therapist to adjust the pressure. Always communicate with your therapist about the pressure, as pain can cause muscle tension, negating the massage's relaxing effects. The most effective massage works with your body’s natural response, not against it.
  • Can I talk during my session?
    Yes, feel free to talk if you'd like. The key is to relax and enjoy the experience. Many people start by talking and naturally fall into a quiet state of relaxation as the massage progresses. It's important to speak up if anything makes you uncomfortable. Let your therapist know if you feel too warm or cold, if the room is too bright, or if the pressure needs adjustment. Communication ensures you have the best experience possible.
  • Are walk-ins and same-day appointments available?
    At Waha, you can book an appointment for one hour later, which can be considered similar to a walk-in. Additionally, Waha has an urgent pain relief policy to assist those experiencing pain that affects their quality of life. These individuals can reach us by phone, and we will commit to scheduling a session based on our earliest availability. However, our massage therapists tend to be fully booked, so we recommend booking in advance.
  • Do you offer couples massages?
    We currently offer couples massages for mobile massage sessions only.
  • What forms of payment do you accept?
    We accept cash, venmo, credit card, or gift cards.
  • Do you take insurance? What if I have a flexible spending account (FSA)?
    Many insurance companies, including auto insurance providers, offer coverage or reimbursement for massage therapy services. We recommend contacting your insurance company prior to your appointment to verify if your policy includes massage therapy coverage. You might be covered by your insurance, making it even more rewarding to take care of your wellness. You can also use FSA funds for our services.
  • The pressure isn't deep enough, but I don't want to complain. What should I do?
    You are encouraged to openly communicate with the massage therapist about your preferences and comfort. If anything needs to be adjusted, or if we are almost (but not quite) getting the right spot, just speak up and let us know right away! ​ However, it is a myth that massage therapy needs to hurt in order to be effective. Some of the most effective techniques involve very light, gentle touch. Often, too much pressure can cause muscles to tighten further, and detract from the effectiveness of your treatment.
  • Do you provide deep tissue?
    We do not offer deep tissue services because we understand that relaxation is closely tied to the nervous system. Therefore, we have designed our massage sessions as a holistic experience, meticulously perfecting every detail. Scientific evidence supports this approach, highlighting the limitations and potential drawbacks of deep tissue massage. Recent studies have indicated that deep tissue techniques, while effective for some specific conditions, can often cause unnecessary discomfort and may not provide the long-term benefits that were once attributed to them. For example, a study published in the Journal of Bodywork and Movement Therapies found that while deep tissue massage can temporarily reduce muscle tension, it often leads to increased soreness and inflammation, which can counteract the relaxation benefits sought by clients. Additionally, research in the International Journal of Therapeutic Massage and Bodywork suggests that lighter, more targeted techniques focusing on the parasympathetic nervous system are more effective in promoting overall relaxation and reducing stress-related hormones like cortisol. By focusing on these more refined techniques, we aim to provide a more comfortable and effective experience that supports long-term well-being and holistic health.
  • I woke up with a cold today. Should I come in?
    If you are sick, it's best to reschedule your appointment to avoid spreading illness to your therapist and other clients. Even with less than 24 hours' notice, please inform us as soon as possible so we can make necessary arrangements.
  • What if I fall asleep, snore, or drool during my massage?
    This very often happens during a massage and is nothing to be embarrassed about. Just take it as a sign you are enjoying the relaxation!
  • Should I tell my therapist if I have a rash or wart?
    Yes, please let your massage therapist know right away.
  • What if I’ve experienced trauma or abuse that is still triggered by touch? Should I let my massage therapist know?
    Yes, inform your massage therapist if you prefer not to be touched in specific areas or in certain ways. You don't need to provide details. You have the right to request a break or end the massage at any time, for any reason.
  • Can I joke about “happy endings” even if I have no interest in receiving one?
    No, not even as a joke. This is disrespectful to your massage therapist and our profession. We have a zero-tolerance policy: any sexual advances, innuendo, or inappropriate touching will result in the immediate termination of your session.
  • Should I see a Massage Therapist if I’m not in pain?
    Yes, massage therapy can be a preventive treatment. Regular sessions can help: Lower cortisol and raise serotonin levels, calming and relaxing your body. Loosen tight muscles, which may increase blood flow and lower blood pressure. Different techniques may be used based on your needs, including Swedish Massage, Neuromuscular Therapy, Connective Tissue Therapy, Deep Tissue Therapy, Joint Mobilization, or Stone Therapy.
  • Isn't massage just for relaxation?
    Massage is excellent for relaxation, but it also offers many other benefits. It helps with chronic muscle aches and pains, reduces stress, and eases muscle tension. Additionally, massage improves circulation, alleviates breathing problems, lowers blood pressure, reduces headaches, enhances daily mobility and well-being, and aids in managing anxiety and depression.
  • Can I take a break during my massage session?
    Yes, you can request a short break during your massage session. Please inform your therapist, and they will accommodate your needs to ensure you are comfortable throughout the treatment.
  • What do I do during a massage treatment?
    Make yourself comfortable. If your therapist needs you to adjust your position, they will let you know. Otherwise, feel free to change your position as needed. Many people close their eyes and relax completely during a session, while others prefer to talk. You don't need to stay awake; it's common to drift in and out of sleep during a treatment. This indicates deep relaxation, and your body will still benefit from the massage. Your therapist will wake you gently at the end of the treatment, so no need to worry if you nod off.
  • What if I am embarrassed about my body?
    Our massage therapists are experienced professionals who respect all body types. We ensure a non-judgmental environment, regardless of body weight, hair, skin conditions, scars, disabilities, medical conditions, or personal history. Your modesty will be preserved with proper draping using towels and blankets. The therapist will give you privacy before and after the session to undress and dress.
  • What Are the Benefits of Massage Therapy?
    The health experts at National University of Health Sciences present the top 5 health benefits of adding regular massage therapy to your health and wellness strategy. Massage therapy from a licensed practitioner can: Lower stress The long-term effects of stress can take emotional and physical tolls. Massage therapy may relieve stress and some of its associated conditions, such as tension headaches. Increased Immune Function Medical research indicates that massage therapy can help boost immune system strength by increasing the activity level of the body’s natural “killer T cells,” which fight off viruses. Boost Mental Health and Wellness Research suggests that symptoms of stress, anxiety, and depression (all associated with mental health) may be directly affected by massage therapy. Pain Management and Improved Range of Motion Pain can negatively affect a person’s quality of life and impede recovery from illness or injury. Recent findings highlight the role of massage in pain management. Improved Physical Fitness Elite and recreational athletes alike can benefit from massage therapy—massage can reduce muscle tension, improve exercise performance, and prevent injuries.
  • When should I avoid getting a massage?
    Avoid scheduling a massage if you feel unwell, have a fever, cold, or contagious skin condition. The first trimester of pregnancy and periods of active chemotherapy or other intensive medical treatments are also off-limits. If you have a serious medical condition, consult your primary care provider for approval before booking a massage.
  • I like full body massages, but I really just want to focus on a few areas today. Can you do that?
    If you have specific concerns, please choose our Medical or Sports Massage option, which can be tailored to focus on particular areas. Our Relaxing Series Signature Massage typically involves a full body treatment, excluding any areas you prefer not to be touched.
  • How often should I get a massage?
    Frequency varies per individual. For specific concerns, you may need more frequent visits initially, then taper down to a maintenance schedule based on your therapist’s recommendation. For relaxation and upkeep, a session every 3-4 weeks may suffice. Discuss the ideal frequency with your therapist after your treatment for a personalized plan.
  • How can I know if Waha’s style fits my expectations?
    Massage therapy is a form of art, and just as every art form has its own style, each skilled massage therapist has a unique approach. The broad appeal of a therapist’s style often indicates its quality. At Waha, we uphold the highest standards of respect for your time and investment. While our goal is to achieve 100% satisfaction, your therapist may still need your guidance. Please feel free to communicate your preferences to ensure the best possible experience. Your therapist will accommodate your needs within their practice.
  • What is the dress code for the treatment?
    - For medical, sports massage, or assisted stretching, wear fitting clothes like sports shorts and a sports bra. - For oil treatments, you can undress to a comfortable level but must wear underwear at all times. Women usually remove their bras so no straps are in the way of back and shoulder massage. Your therapist must ensure that clients are always properly covered by a sheet or towel, and only the specific areas being massaged will be uncovered.
  • What should I expect during my first massage therapy visit?
    You will be required to fill out a health history form. Afterward, the therapist will begin by asking you general questions to establish what areas you would like worked on, if there are any conditions needing to be addressed, and to determine if massage is appropriate for you. Your massage therapist may perform certain assessments and testing to evaluate your condition and to see if you have any presenting complaints. ​ It is important to list all health concerns and medications so the therapist can adapt the session to your specific needs without doing any harm. It is also important to list any allergies, so the therapist is aware if she needs to use a different oil during the session.
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