PRIVACY POLICY | Waha Massage Studio

Overview
At Waha Massage Studio (“Waha,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting it in accordance with this Privacy Policy.

This Privacy Policy explains our privacy practices in connection with our website, mobile app, and any other platforms we operate that link to this Privacy Policy (collectively, the “Site”), as well as our offline interactions at our massage studio and the services we provide (collectively, “Services”). In this Privacy Policy, “you” refers to any person who visits our Site, uses our Services, communicates with us in person, by phone or email or receives our newsletters or marketing communications.

This Privacy Policy describes:
The types of information we collect, including personal and sensitive information provided voluntarily by clients

How we use and protect your information

How we share your information with service providers, such as payment processors

Your rights and choices regarding your information

We may provide supplemental privacy information for specific interactions, such as intake forms or special promotions. Any such supplemental privacy information governs how we process your information in that context.
The Effective Date of this Privacy Policy is listed at the top of the page. Waha reserves the right to update this Privacy Policy at any time, and your continued use of our Site or Services constitutes acceptance of those changes. Please review this Privacy Policy periodically for updates.
This Privacy Policy does not cover the practices of third-party entities, including payment processors or other service providers, and Waha is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service you interact with.
By accessing or using our Site, mobile app, or Services, you acknowledge that you have read and agree to this Privacy Policy and our Terms of Use.

Consent
By accessing, browsing, or using Waha’s Site or Services, you expressly consent to this Privacy Policy and our Terms of Use. This includes our collection, storage, use, and disclosure of your information, including personal and sensitive information, in accordance with this Privacy Policy and the Terms of Use.
Please read this Privacy Policy and our Terms of Use carefully to understand how we handle your information and what choices are available to you. If you do not agree to the terms of this Privacy Policy, you must not use Waha’s Site or Services.

Personal Information
For the purposes of this Privacy Policy, personal information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could be linked, directly or indirectly, with a particular individual or household. Personal information does not include publicly available information.
Waha collects and holds personal information you provide during your use of our Site, mobile app, or Services. This may include:
Your name, email address, and phone number

Information provided in intake forms, such as areas of pain, discomfort, injuries, and surgeries

Any correspondence you send us by email, phone, or in person

Profile information, if you create an account with Waha

We generally collect personal information directly from you through online forms, intake forms, emails, phone calls, or in-person interactions.
If you use any location-enabled features in our mobile app, and you allow us, we may receive and process information about your approximate location to facilitate service delivery.
Waha is committed to complying with all applicable privacy laws and will use your personal information only in accordance with this Privacy Policy.

Categories of Information
Waha collects information you provide when you contact us, use our Site, mobile app, or Services, or opt-in to receive newsletters and other communications. The categories of information we collect include:

Personal Information
Identifiers and contact information, such as your name, email address, and phone number

Information provided in intake forms, including areas of pain, discomfort, injuries, and surgeries

Profile information, if you create an account

Sensitive Personal Information
Health-related information provided voluntarily in intake forms, such as injury history, surgeries, or other medical details necessary for providing massage services

Device and Usage Information
IP address, browser type, and other technical information collected through Wix or Google analytics

Approximate location information when you use location-enabled features in our mobile app or website

Inferences and Service Records
Information about your preferences or service history as necessary to provide, track, and improve the Services you request

This classification helps explain the types of data we handle and the purposes for which it may be used, including service delivery, communication, marketing, and operational improvements. Waha collects sensitive personal information only as needed to provide massage and wellness services. We do not sell or rent your information to third parties for revenue purposes. However, we may share certain contact information, such as email addresses, with trusted service providers who assist us in sending newsletters, promotional offers, or other communications about our services.

How We Collect Information
We collect information about you when you use our website, mobile app, or Services, and when you communicate with us by phone, email, or in person. We may also obtain information from third-party service providers that help us operate our business. Examples of how we collect information include:
Information you provide: When you book a session, fill out an intake form, contact us, register for our newsletter, or communicate with us. This may include your name, email, phone number, medical history relevant to your massage, and preferences for service.

Device and usage information: We may automatically collect information about your device, such as IP address, browser type, operating system, and interactions with our website or app.

Cookies and similar technologies: Our website may use cookies or similar technologies in the future to improve user experience and analyze site traffic. Currently, we do not actively use cookies.

Third-party sources: We may receive information from service providers that help us with email communications, analytics (such as Wix or Google Analytics), and other tools that improve our Services.

We do not collect sensitive information beyond what is necessary for providing services or marketing our business to you.

How We Use Information
We use the information we collect to provide you with our massage services, manage our business, communicate with you, and ensure safety and compliance. Examples of how we use information include:
To provide services: Process your bookings, maintain your client profile, and deliver the massage services you request.

To respond to you: Answer inquiries, confirm appointments, follow up after sessions, and address questions or concerns.

For personalization: Remember your preferences, such as areas of focus for massage, and tailor communications to your needs.

For marketing and promotions: Send newsletters, updates, or special offers about Waha. You can unsubscribe from these communications at any time. We may use third parties to help us market or advertise our services to you, but we will not sell your information.

For business operations: Manage appointments, maintain records, improve service quality, audit interactions, process payments, and ensure smooth operation of our business.

For legal, safety, and security purposes: Protect our clients, staff, and property; respond to emergencies or legal requests; prevent fraud or misuse; and comply with applicable laws. This may include sharing information with law enforcement, courts, or other legal authorities when required.

For business transactions or corporate purposes: In the event of mergers, acquisitions, or other business transactions, personal information may be shared as necessary.

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described above or with your consent.

Account and Profile Information
When you create an account with Waha, you may be asked to provide certain personal information, including your first and last name, phone number, email address, and billing details. This information is used to create and manage your client profile, process your bookings, and communicate with you about your sessions or purchases.
Your client profile is not publicly visible. It is used solely to provide and improve your experience with Waha’s services. You may review and update your personal information at any time by contacting us or through your client account if available.

Bank and Payment Information
To process payments for bookings, gift cards, or other transactions, Waha may require you to provide payment information such as your credit card details or bank account information. All payment transactions are processed securely through trusted third-party payment processors in accordance with industry standards and our Terms of Service.
Your payment details are used solely for authorized transactions — including deposits, service charges, refunds, or applicable fees — and are not stored by Waha. Sensitive financial data is encrypted and handled directly by our payment partners who comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

Disclosure of Information
Waha may disclose your personal information to certain third parties when necessary to provide our Services, comply with the law, or operate our business effectively. These disclosures are made only for legitimate purposes and in accordance with this Privacy Policy.
We may share personal information with:
Service providers and business partners who assist in operating our business, such as payment processors, email and marketing service providers, website hosting platforms (including Wix), and analytics tools;

Professional advisers or consultants, such as accountants or legal representatives, who are bound by confidentiality obligations;

Government authorities, regulatory bodies, or courts, where disclosure is required by law or necessary to respond to legal requests, investigations, or proceedings;

Other entities with your explicit consent, or as otherwise permitted or required by applicable law.

Waha does not sell or rent personal information to third parties for profit. Any data shared with service providers is used solely for business operations and is handled under strict confidentiality and data protection standards.
As of the date of this Policy, Waha’s service providers may process information within the United States. Should data be transferred to other jurisdictions in the future, Waha will take reasonable steps to ensure that your information remains protected in accordance with this Privacy Policy.

Messages and Communication Review
To ensure safety, fraud prevention, and quality of service, we may review messages exchanged through our platform or communication channels. This review process helps us maintain the integrity of our services and ensure that all interactions remain professional and compliant with our policies.

Direct Marketing Communications
From time to time, we may use your personal information to contact you with updates, promotions, newsletters, and information about services or special offers that may be of interest to you. These communications are intended to keep you informed about Waha’s offerings and wellness-related updates.
If at any time you prefer not to receive such communications, you can unsubscribe by following the instructions included in any of these messages or by contacting us directly using the details provided below.
All marketing and informational communications will come directly from Waha. We do not, and will not, sell or share your personal information with any third party for marketing purposes.

Cookies, Web Analytics, and Tracking
Web Analytics
At this time, Waha does not use cookies or automated tracking technologies. However, our hosting provider or analytics tools (such as Google Analytics) may automatically collect limited technical data, including your IP address, browser type, device information, and the pages you visit. This information helps maintain and improve the functionality, security, and overall performance of the website.
If analytics tools are implemented in the future, they will only be used to understand general usage patterns — never to identify individual users.
Cookies
Cookies are small text files that may be stored on your device when you visit a website. While Waha’s website does not currently use cookies, cookies may be introduced in the future to enhance website functionality or improve user experience.
You can set your browser to notify you before accepting cookies, or to block cookies altogether. If you choose to block cookies, some website features might not function optimally.
Advertising
Waha does not display third-party advertising on its website or app, and no personal data is shared with advertising networks.

Children
All Waha services are intended for clients who are 18 years of age or older. By using our Services, you represent that you meet this age requirement.
Waha does not provide services to minors under any circumstances, and we do not knowingly collect personal information from anyone under 18. The account created on the Platform is then shared by the minor and their parent / guardian and should expressly state that the parent / guardian vouches and takes full accountability for the actions of the minor.

Security and Protection of Your Personal Data
Waha takes the protection of your personal information seriously. We implement reasonable electronic, physical, and personnel measures to safeguard your data from loss, theft, misuse, or unauthorized access. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Sensitive information, such as payment details, is encrypted and transmitted securely through our trusted payment processors. Credit card data is handled according to PCI-DSS standards and is never transmitted via email.
You can help protect your personal information by:
Reviewing your account information regularly and reporting any suspicious activity;

Using strong, unique passwords and keeping them confidential;

Installing the latest security updates and anti-virus software on your devices;

Logging out of accounts after use, especially on shared or public devices.

While Waha takes precautions to protect your information, you are responsible for maintaining the confidentiality of your personal information and should notify us immediately if you suspect any unauthorized access or disclosure.

External Site Links
Waha’s website or app may contain links to websites or resources operated by third parties. These links are provided for your convenience only. If you choose to access such third-party sites, you may be sharing personal information directly with them, and Waha is not responsible for how these sites collect, use, or protect your information.
Third-party sites have their own privacy policies and terms of service. We encourage you to review them before providing any personal information. To the fullest extent permitted by law, Waha is not liable for the content, accuracy, or practices of these third-party websites.

Your Choices and Access Requests
You have the right to request information about the personal data we collect, use, or share, and we strive to provide you with choices regarding how your information is handled. Your choices include:
Email and Newsletter Preferences: You can opt out of receiving promotional emails, newsletters, or updates from Waha at any time by following the “unsubscribe” link included in our emails or by contacting us directly at info@wahamassage.com.
Direct Mail: If you prefer not to receive marketing materials by mail, you can notify us using the contact information provided below.
Telephone and Text Messages: We will only contact you via phone or text for marketing purposes if you have provided consent. You may opt out at any time by replying “STOP” to any text message or contacting us directly. Standard messaging rates may apply.
Social Media Sharing: If you interact with Waha through social media platforms, you can review and adjust your privacy settings with those platforms to control what information is shared with us.
Access and Update Personal Information: If you have an account with Waha, you can access and update your personal information by logging into your account. You may also request access to your personal information by contacting us through the methods provided below. Only you, or a legally authorized agent acting on your behalf, may make a verifiable request. We may require additional information to verify your identity before fulfilling your request.
Request Deletion of Personal Information: You can request the deletion of your personal information by contacting us at info@wahamassage.com or via the contact methods below. Only you, or an authorized agent, may make this request.
Do Not Track Signals: While we provide options to control your information, Waha cannot guarantee that we will honor web browser Do Not Track signals.
You may have additional rights depending on your state of residence. Please see the relevant state privacy laws for further information.

Accuracy and Completeness of Personal Information
It is important that the personal information we hold about you is accurate and up to date. If your information changes during the course of our relationship, such as your contact details or payment information, please notify us promptly so we can update our records.

Consumer Privacy Rights
Waha is based in Massachusetts and serves clients within the Commonwealth. While Massachusetts does not currently have a comprehensive consumer privacy law similar to those in some other states, I respect and comply with all applicable federal and state privacy requirements.
If you are a resident of another state and believe that specific privacy rights apply to you under your state’s law, you may contact me using the details below. I will review and respond to your request in accordance with applicable legal obligations and this Privacy Policy.

Governing Law and Jurisdiction
All matters relating to this Site, mobile application, and this Privacy Policy—including any dispute or claim arising from or related thereto—shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to any choice or conflict of law principles.
This Site and mobile application are operated from the United States. By using them, you consent to the transfer, storage, and processing of your personal information within the United States and agree that any legal action or proceeding arising under or relating to this Privacy Policy shall be brought exclusively in the state or federal courts located in Massachusetts.
Text on this Site or mobile application may be published in languages other than English. In all cases, the English version shall prevail and govern the legal interpretation of this Privacy Policy and any related terms.

Authorized Agents
If you wish to appoint an authorized agent to submit a privacy-related request on your behalf, please contact us at info@wahamassage.com for instructions and details regarding the verification and documentation required to confirm the agent’s authorization.

Right to Non-Discrimination
Waha respects your privacy rights and will not discriminate against you for exercising any rights granted under applicable privacy laws. In accordance with Massachusetts law, Waha will not:
Deny you access to Services.

Charge different prices or rates for Services, including by applying discounts, benefits, or penalties.

Provide a different level or quality of Services.

Suggest that you may receive a different price, rate, or level of quality for exercising your privacy rights.

Updates to This Privacy Policy
Waha may update or modify this Privacy Policy from time to time, and such changes may apply to information previously collected, as permitted by law. When updates are made, the revised Privacy Policy will be posted on this Site with an updated effective date at the top of the document. If the changes are material, Waha may also notify clients who have created an account by email, including a link to the updated Privacy Policy.

Terms of Use
This Privacy Policy is subject to Waha’s Terms of Use, a copy of which is available on our website. It is important that you read the Terms of Use carefully, as in the event of any inconsistency between this Privacy Policy and the Terms of Use, the Terms of Use shall prevail.

Accessibility
Waha is committed to ensuring that its website, digital materials, and services are accessible and usable by all individuals, including those with disabilities. We continuously work to improve the accessibility and usability of our Site in accordance with applicable standards and best practices. Clients who experience difficulty accessing information or using any part of the Site are encouraged to contact us for assistance.

Contact Us
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us:
Waha Massage Studio
94 Pleasant St., Suite 113
Arlington, MA 02476
Email: info@wahamassage.com